Delivery Services Provided:
- Delivery Method: We continue our partnership with S.F. Express, ensuring your orders are delivered either to SF self pick-up points or directly to the address you provide.
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Delivery Time:
- Local (Hong Kong): Orders are typically delivered within 3-5 business days.
- International: Delivery times are extended to up to 10 business days depending on the country of origin. Detailed timelines can be found on each product's page, especially for hand-made or internationally shipped items.
Delivery Fee Structure:
- Flat Rate Shipping: All orders will now be subject to a simple and straightforward shipping fee model:
- Orders Below HKD 30: A nominal shipping fee of HKD 30 is applied to orders with a cart value under HKD 30.
- Orders of HKD 300 and Above: Free shipping is provided for orders that exceed a cart value of HKD 300.
- Exceptions: Additional fees may still apply for deliveries to remote locations, outer islands, or buildings without elevator access. These fees will be clearly communicated during the checkout process or through direct contact with our customer service team.
Order Management:
- Checkout Process: All applicable delivery fees are calculated and added to your total at checkout. This includes exceptions for direct orders from merchants.
- Tracking and Updates: Post-shipment, a confirmation email with a tracking code allows you to monitor your order’s status.
Product Delivery Assurance:
- Delivery Adjustments: In cases of anticipated delivery delays due to external factors (e.g., supplier issues, logistics disruptions), we commit to notifying you promptly and discussing possible adjustments.
- Liability: Ownership and risk of loss transfer to the customer once the product is dispatched. We are not liable for any subsequent damage or loss.
Returns and Exchanges:
- Return Conditions: Products must be returned in new condition; gently used items will not be accepted.
- Exchange Period: The window for requesting an exchange is 7 days from the date of delivery.
Special Circumstances:
- Potential Delays: Delays may occur during high-demand periods (sales, holidays), adverse weather conditions, or other unforeseen events. Patience and understanding in these instances are appreciated.